Privacy Policy – Terms and Conditions

Declaration of Data Protection

Sublebers kft pays special attention to data protection and we aim to make the management and processing of your data open and transparent. This data protection regulation concerns those personal data which are collected, created and managed when you visit the Sublebers kft website. Furthermore, the Regulation introduces the way of using, sharing and the protection of your data, what choices you have concerning your data and how you may contact us.

Who manages your personal data?

If you submit your data on our website, the management of those data is performed by Sublebers kft Kft., and, in accordance with the relevant legislation of data protection, our firm bears responsibility for your personal data.

Sublebers kft Kft.

2045 Törökbálint, Bajcsy-Zsilinszky u. 87

Hungary

Company registry No.: 13 09 223727

VAT No.: 25313158-2-13

What personal data are collected?

In order to perform our services efficiently, and, in order to provide the services and products you requested, we may request you to submit your personal data when you request a price quotation, wish to make an appointment, submit an order, request information, subscribe to our mailing list, create an account with us or visit our website.

These personal data include the following:

When using the website

• your contact details, including your name, email address and phone number 
• login and user account data, including your username, password and PIN code 
• individual settings, including your wish list, and settings concerning marketing messages and cookies

When visiting our boutique in person

• personal data, including your name, address, phone number, email address, place of birth, date of birth, your mother’s maiden name 
• data of your physical features, including your body weight, body height and body parameters 
• images presentations, photos and videos 

When visiting our website, certain data are automatically collected from your device or browser. Further information regarding the above processes are outlined in chapter “Cookies” of the present Regulation. These data include the following: cookies, IP addresses, referer header, data identifying your browser and its version, web beacons and tags.

Personal data concerning children

We strictly adhere to the local rules and regulations, no children are allowed to register on our website before their 18th birthday. We would like parents to be actively involved in their children’s internet browsing habits. If you are under 18, please do not submit any personal data on our websites, leave this to your parents.

Where are your data stored?

Your data are stored and processed in the territory of Hungary.

Who can have access to your data?

Your data are collected stored and processed by Sublebers kft employees. Your data are in no circumstances passed on, sold or exchanged for marketing purposes with third parties outside Sublebers kft Kft. Data forwarded to third parties are only used in order to provide our services to you.

External service providers

Sublebers kft Kft. uses external service providers who cooperate with Sublebers kft Kft. As far as personal data managed in the systems of external providers are concerned, the General Data Protection Regulation of the external provider applies. Sublebers kft Kft. attempts everything within its power to ensure that the external provider manages the personal data made available to them in accordance with the relevant legislation, and to use those data solely for the purpose defined by the data owner or purposes outlined in the Data Protection Information below. Sublebers kft Kft. hereby informs the data owners of the forwarding of their data to external service providers by the means of this Declaration of Data Protection.

External service providers.

• Facebook (Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland)
• Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA)
• Microsoft Corporation (One Microsoft Way, Redmond, WA 98052-7329, USA)

What is the legal base of the data processing?

At every single act of processing your data, you are informed whether taking your personal data is based on legal rules and regulations, or they are required in order to create a contract, whether the submission of personal data is obligatory or not, and what the possible consequences of our refusal to submit your data are.

Why and how are your personal data used and managed?

Your personal data are used in accordance with the following:

• To ensure functions of our website and services that you required

We may need personal data collected at our website in order to be able to provide the highest possible level of service, for example to inform you of possibilities that may be of interest to you, and to get to know the requirements of our visitors in order to provide the best possible service.

If you contact us through the Design.barbaraleber@gmail.comwebsite (make an appointment, request a price quotation) we use your information in order to help you solve a problem or an issue.

• To provide information about our products, services and events and for other promotion purposes

If you give us permission to do so, we will send you marketing communication and news about Sublebers kft products, services, events and promotions. After giving your consent, you may notify us anytime that you no longer wish to receive such information. If you are already a Sublebers kft client (for example you have ordered from us before) we may use your contact details you provided earlier to send you marketing messages about other Sublebers kft products and services, as long as it is permitted by the relevant legal regulations, and as long as you do not notify us that you no longer wish to receive such information. Information submitted by you or gained from other Sublebers kft sources, such as your using the Sublebers kft website, your visit to the Sublebers kft showroom, your shopping with Sublebers kft and data of your attending Sublebers kft events and other sources may be used to send you tailored messages about products and services that may be of interest to you.

• To pursue our business activities and to develop and support our products and services

Personal data submitted by you may also be used to continue our business activities. For example the relevant information of your shopping with us may be used in accounting, auditing and other internal functions. Personal data of your ways of using our products and services are used in order to develop our user interface, such data provide us with assistance in identifying service-related issues and in managing our website.

• To perform general research and analyses

Data concerning the ways of using our website are used to analyse customer behaviour and preferences.

• Your rights

Right of access:

You have the right to request information on your personal data stored by us. Please contact us and we will send you your personal data in an email.

Right of transfer:

When Sublebers kft Kft. automatically processes your personal data, based on your consent or agreement, you have the right to request that your stored data be transferred to you or any other party in a digitally accessible format. This only applies to personal data that you submitted to us.

Right of correction:

You have the right to request the correction of your data if they should be erroneous, including the supplement of your missing data.

Right of deletion:

You have the right to delete your data unless you have an order in progress, which has not been delivered yet or if we are obliged to retain such data for legitimate business purposes or we are required by law.

Right of objection to the processing of your data with a justifiable interest:

You have the right to object to the processing of your personal data: Sublebers kft Kft. will discontinue to process your personal data, unless we are able to prove our justifiable interest in the processing, which may supersede your interests and rights, or as a result of a legal damages process.

Right of objecting to direct marketing:

You have the right to object to direct marketing. You may waive direct marketing in the following methods:

• follow the relevant instructions in marketing emails (unsubscribe newsletters)
• send your request to Sublebers kft at design.barbaraleber@gmail.com
• mail sent to the headquarters of Sublebers kft Kft.

Right of limiting:

You have the right to request that the processing of your data be limited by Sublebers kft Kft. under the following circumstances:

• If you have objections to your data being processed based on the justifiable interest of Sublebers kft, Sublebers kft will limit the processing of your data until the proof of the justifiable interest has been produced.
• If you claim that your personal data are erroneous, Sublebers kft Kft. is obliged to limit the processing of such data until the accuracy of the personal data has been proved.
• If the processing of your data has no legal base, you may object to your data being deleted and request that your data be limited instead.
• If Sublebers kft Kft. no longer needs your personal data, but needs to retain them in order to defend their claim for damages.

How can you exert your rights?

We consider data protection to be a serious issue, therefore it is always Sublebers kft employees who manage the requests that concern the above rights. You are welcome anytime to contact us at the email address design.barbaraleber@gmail.com, by post or through the www.allincollagen.com website.

The right to file a complaint with the supervisory authority:

If you think that Sublebers kft processes your data incorrectly, please do contact us. You also have the right to file your complaint with a supervisory authority.

COOKIES

The Sublebers kft website is freely available to anyone without submitting their personal data (registration)

When you use our website, Sublebers kft Kft. collects information submitted by your internet browser, that may include personal data.

The so-called cookies are small files that we save on your computer so that we can identify you in the course of your visit. Cookies also help us not to bother you by sending you the same advertisement repeatedly, or to tailor our sites for your needs. Apart from the above, we also collect general data about the visits. For example, we make statistics about the number of visitors on a given day, the most frequently visited sites, and the time spent on those sites. These data make it possible for us to get to know the requirements of our visitors better, and thus offer the most appropriate products and services. Data collected this way are never connected with data that could identify you personally. This simply means that the visit has been recorded but the identity of the visitor remains unknown.

We use various methods to collect such information, for example cookies and web beacons. Information collected this way may include (i) your IP address; (ii) your individual cookie identification, cookie information and information about whether your device has the necessary software to use certain functions; (iii) individual device identification and the type of device; (iv) information on the domain, type and language of browser; (v) operation system and system settings; (vi) country and time zone; (vii) data referring to websites visited earlier; (viii) your visits to our website, for example your clicking habits, earlier shopping with us, your preferences and (ix) access times and referer URL headers.

Through our website third parties may also collect data through the means of their plugin devices and widgets. Such third parties collect data directly about your internet browser. The management of such data is performed in accordance with the own data protection regulation of those third parties.

In order to track our customers’ use of our website and to analyse customer preferences (for example: the selection of language) we use cookies and web beacons. These make it possible for us to provide services for our customers and to enhance the online user experience. Cookies and web beacons are also used for collecting accumulated data on website traffic and interaction, to identify tendencies and collect statistical data in order to develop our websites.

We generally use three types of cookies on our websites:

• Functional: these cookies are required for the basic operation of the website and therefore they are always on. Functional cookies include cookies that record your settings of your one-off visit on our website, or, should you desire so, in the course of every visit. They facilitate the operation of the basket and paying functions and provide support in security issues and in meeting the requirement

• Performance: by tracking the use of the website, these cookies facilitate us in enhancing the operation of our websites. In certain cases these cookies increase the speed of of processing your request and record your settings on the website. Declining these cookies may hinder the tailoring of our offers and slow down the operation of the website. 
• Social media and advertisement: social media cookies facilitate the process of connecting to social media networks and sharing our website’s contents on social media. Advertisement cookies (used by third parties) collect information that facilitate the presentation of advertisements that may be of interest to you. In certain cases using these cookies comes together with the processing of your personal data. If you decline these cookies, you may be presented with advertisements that are less likely to be of interest to you or it may occur that you cannot connect to Facebook, Twitter and other social media sites and/or cannot share contents in social media. 
• Statistics (applying Google Analytics): This website uses the Google Analytics application which is the service of Google Inc. (“Google”). Google Analytics uses so-called cookies, text files saved on your computer, thus facilitating the analysis of the utilisation of a website visited by the user. Information generated by cookies connected to the website used by the user are generally saved and stored on a Google server in the USA. By activating IP anonymisation on the website Google first shortens the user’s IP address within the member states of the European Union or other states participating in the agreement of the European Economic Area. The full IP address may be forwarded to an American Google server and shortened there in exceptional cases only. Google, commissioned by the operator of this website, will use this information to establish how the user used the website, as well as providing reports for the website operator in connection with the activities of the website and to provide further services connected to the internet use. The Google Analytics does not assign the IP address forwarded by the user’s browser to other Google data. By selecting the appropriate setting, users may decline storing these data, however, we would like to notify you, that in this case not all functions of this website may be fully available. Furthermore, you can prevent Google from collecting and processing user data related to the use of the website (including the IP address) if you download and install the plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=hu

  Should you require comprehensive, up-to-date summary of every third party that may have access to your internet browser, the installation of a plugin developed for this specific purpose is recommended. You may also opt for having a warning from your computer every time a cookie is sent or you can disable all cookies. You can do this in the settings of your browser by performing these steps in every browser and device you use. Individual browsers may vary to a certain extent, therefore it is recommended that you check the correct settings of cookies in the help menu of your browser. If you disable cookies, a number of functions that make our websites more efficient may not be available and certain of our services may not work properly.

  Our website is operated and maintained by Sublebers kft. www.allincollagen.com server is operated by d250

Newsletter system

In order to keep interested clients up to date, Sublebers kft Kft. operates a newsletter system in which we handle the personal data (full name, email address) submitted by the users during their registration on our website with the previous consent of the recipient. Sublebers kft sends its newsletter through the NEWSLETTER international newsletter system from outside Hungary, thus, apart from registration, you are required to express your consent to your data being forwarded to a foreign data handler. The NEWSLETTER system is operated by WORDPRESS Data management meeting the requirements of the European Union is performed by the operator in accordance with the regulations of the “EU-U.S. Privacy Shield Framework” data exchange agreement. The user may unsubscribe from the newsletter by clicking on the “Unsubscribe” link at the footer of the newsletter. Your data stored in the system will be automatically deleted, or if you request it in an email (design.barbaraleber@gmail.com). Sublebers kft will delete your data immediately but at the latest, within 8 days.

Links to other websites

In order to provide a better service, on our websites we place links to other websites. We bear no responsibility for the contents of these websites or for their data protection regulations. Links to other organizations’ sites do not mean that we support their services or that we are in agreement with their procedures.

Updates of the Declaration of Data Protection

The relevant legal regulation and our procedure practices may be amended from time to time. If we decide to update our regulation of data protection, amendments will be published on our websites. In case of a significant modification of the method of the handling of your data by us, you will be notified in advance, and if the regulation requires so, we will request your consent prior to performing the modification. We strongly recommend reading our data protection regulation and staying up-to-date with our practices. The present Data protection regulation was last amended in May, 2018.

Questions and feedback

We are always happy to answer your questions, comments related to our Data Protection Regulation and practices of data protection. If you should wish to send us feedback, have a question or a concern, or simply wish to exert your rights connected to your personal data, please contact our colleagues at design.barbaraleber@gmail.com or by posting a letter to the address of Sublebers kft Kft.

Our Declaration is based on the following regulations:

• (Hungarian) Act CXII of 2011 on Informational Self-Determination and Freedom of Information (“Privacy Act”)
• Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)
• (Hungarian) Act XLVIII of 2018 on business and advertising activities

The Customer may cancel his order at any time by means of a statement sent to the Merchant. The Customer’s refusal to accept the ordered product is also considered a cancellation of the order. If the Customer cancels the order after the Merchant has handed over the product for delivery, or if the Customer refuses to accept the product, the Customer is obliged to pay the shipping cost.

The order may refer to packages or single products.

The Merchant does not maintain a sample store or sales location in Hungary. It is not possible to receive the products in person. In all cases, the Merchant will deliver the ordered product to the address specified in the order via a postal service provider or courier service. The product is received in person, the Customer or his authorized representative is entitled to receive it. If the delivery fails, the delivery service provider leaves a notification to the Customer indicating the method and expected time of the repeated delivery. If the Customer refuses to accept the order, the order shall be considered cancelled. In case of unsuccessful delivery, the Merchant will contact the customer and, upon request, deliver the package again. The delivery cost is paid by the Customer, together with the purchase price of the delivered product.

The ordered product is usually delivered to the courier within 1 day. The delivery time depends on the availability of the product. The expected delivery time is 1-5 days, depending on which country we deliver to. If the delivery time – due to the temporary absence of the product – cannot be foreseen, the Merchant will inform the Customer. In all cases, the delivery is made from the stock, in the order of the orders.

Payment

In all cases, the Merchant specifies the purchase price of the product in Hungarian forints. The purchase price of the product is indicated by the Merchant in the materials presenting the products. In all cases, the indicated prices include the amount of general sales tax. The indicated prices include the cost of delivery.

The Customer pays the purchase price at the time of delivery, by cash on delivery or against an electronic invoice on the online interface operated by PayPal or Stripe. In case of cash on delivery payment, if the Customer does not pay the purchase price, the delivery person will refuse to hand over the product. The Merchant reserves the right to give a discount from the published purchase price.

Duration of data management: in the case of ordering products and services, Account no. TV. Eight years in accordance with Section 169 (2). In case of payment by card, PayPal/Stripe, which operates the electronic payment platform of the https://allincollagen.com online store, manages the data of the bank card and the card payment transaction.

Refund Policy
A 14-day right of withdrawal is valid on our website. This means that if our customer changes his mind within two weeks after purchase, i.e. decides that he does not need the product, he can withdraw from the contract.
Please note that the cancellation is only valid in the case of unopened packaging. Due to the risk of infection, we are unable to take back products with opened packaging.

Right of withdrawal

. Based on the Regulation, the Customer is entitled to withdraw from the contract without giving reasons. In the case of a contract for the sale of a product, the Customer shall exercise his right of withdrawal – to the product, – in the case of the sale of several products, if the individual products are delivered at different times, to the last delivered product, – in the case of a product consisting of several items or pieces, to the last delivered item or piece, – if the product must be delivered regularly within a specified period, it can be exercised within fourteen days from the date of the first service, the date of receipt by the consumer or a third party other than the carrier indicated by the consumer.

The Customer can exercise his right of withdrawal even before receiving the product.

If the Customer exercises the right of withdrawal, he must send a clear declaration to this effect to the Merchant. The Customer can exercise the right of withdrawal by using the sample statement attached to these GTC. The Customer exercises his right of withdrawal within the deadline if he sends his cancellation statement to the Merchant before the expiry of the above-mentioned deadline. In all cases, the Merchant confirms receipt of the statement.

In case of cancellation in writing, it shall be considered valid if the Customer sends his statement to this effect to the Merchant within 14 calendar days (even on the 14th calendar day). In the event of a notification by post, the date of posting, in the case of notification via e-mail, the date of sending the e-mail is the governing factor. The Merchant recommends that, in the case of sending by post, the Customer sends his statement at least as registered mail, so that the fact and date of posting can be proven. The Customer bears the burden of proving that he has exercised his right of withdrawal in accordance with the provisions of the Regulation and these General Terms and Conditions.

In case of cancellation, the Customer is obliged to return the ordered product in its unopened box to the Merchant without delay, but must return it no later than 14 days from the date of notification of cancellation. The deadline is deemed to have been met if the Customer sends (posts or delivers the product to the courier ordered by him) before the expiry of the 14-day deadline. The cost of returning the product is borne by the Customer. The Merchant will not accept packages sent by cash on delivery or postage (addressee pays) service. Apart from the cost of returning the product, the Customer will not be charged any other costs in connection with the cancellation.

If the Customer withdraws from the contract, the Merchant shall immediately, but no later than within 14 days from the receipt of the Customer’s statement of withdrawal, refund all the consideration provided by the Customer, including the cost of delivery, with the exception of those additional costs incurred due to the fact that the Customer you have chosen a mode of transport other than the cheapest standard mode of transport offered by the Merchant. The Merchant has the right to withhold the refund until the product has been returned, or the Customer has provided credible evidence that it has been returned: of the two, the Merchant will take into account the earlier date.

During the refund, the Merchant uses a payment method identical to the payment method used during the original transaction, unless the Customer expressly consents to the use of another payment method; due to the application of this refund method, the Customer will not incur any additional costs. 4.8. Due to the nature of the product, the merchant will only cover the costs detailed above in the case of a product returned in unopened, intact packaging. In the case of a damaged or opened box sent as a return, the cancellation and refund process will be terminated by the Merchant with immediate effect, of which the Customer will be notified immediately.

The Sublebers kft Data Protection Regulation was updated on 24 May, 2018.